Customer Survey

The efficiency and politeness of the person who dealt with your call when you rang Bayswater Referral Clinic:

Excellent
Good
Fair
Dissatisfied

The way you were treated by the receptionist/nursing staff when you arrived:

Excellent
Good
Fair
Dissatisfied

How long did you wait to be seen by the vet?

I went straight through
5 - 10 mins
10 - 20 mins
20 - 30 mins
More than 30 mins

The cleanliness, comfort and lack of odours:

Excellent
Good
Fair
Dissatisfied

The friendliness, patience and politeness of the vet:

Excellent
Good
Fair
Dissatisfied

The way the vet explained about your pet's condition and treatment:

Excellent
Good
Fair
Dissatisfied

I am aware that Bayswater Referral Clinic provides the following:

Experienced vets - including experienced regular locum
Veterinary Nurse consultations
Puppy socialisation classes
X-Ray and Ultrasound Imaging
Modern Surgical facilities with Patient-friendly recovery area

A member of staff has given me advice about:

Vaccination
Pet nutrition
Dog training
Worming
Breeding or Neutering
Flea control on pet and in home
Pet insurance

I consider that Bayswater Referral Clinic provides a professional service and represents good value for money:

Yes
Maybe
No

I am likely to return and recommend Bayswater Referral Clinic to my friends:

Yes
Maybe
No

Was there one person in particular that made a difference to your visit to Bayswater Referral Clinic?

Any further comments or suggestions?

What is your name? (Optional)

What is your e-mail address? (Optional)

What is your pet's name?

Please answer the following question to prove that you are a real person

What is the sum of three plus three?